We created a series of seven training animations for Quantum Oil and Castrol, helping customer service teams understand oil production, product differences and how to recommend the right oil with confidence.
Where it made a difference
The training programme gave call centre staff a stronger understanding of complex technical products, increasing confidence during customer interactions and helping ensure customers received informed and accurate advice.
What we helped solve
Quantum Oil wanted to improve product knowledge across its customer service team, helping staff confidently answer customer questions and recommend the right oil for different vehicles and applications.
What we delivered
A series of seven short training animations developed in partnership with Castrol. The animations explained how oil is produced, the differences between oil types and grades, and how to match products to specific vehicle requirements.
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